Privacy Policy

§ 1 General Information

In this privacy policy you will find detailed information about what happens to your personal data when you visit our website websupport-it.de. All data that allows you to be personally identified constitutes personal data. When processing your data, we strictly comply with the legal requirements, in particular the General Data Protection Regulation (“GDPR”). It is very important to us that your visit to our website is completely secure.

§ 2 Data Controller

The party responsible under data protection law for the collection and processing of personal data on this website is:

§ 3 Social Media

A. Facebook Plugins (Like & Share Button)

Plugins of the social network Facebook are integrated on our website. The provider is Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA (“Facebook”). The Facebook plugins are identified on our website by the Facebook logo or the “Like” button. An overview of the Facebook plugins is available at the following link: https://developers.facebook.com/docs/plugins/?locale=de_DE.

To avoid the unauthorized and unintended collection and transmission of personal data to Facebook, we implement a so-called two-click solution on our website. Activating the plugin requires a deliberate action by the user in the form of a click on the button. Only through this action is the process of collecting personal information and forwarding it to the service provider initiated. We point out that, as the operator of the website, we have no knowledge of the content of the transmitted data or its use by Facebook.

Information on the purpose and scope of data collection, the further processing and use of the data by Facebook, as well as your related rights and settings options for protecting your privacy, can be found in Facebook’s privacy policy at: https://de-de.facebook.com/privacy/explanation.

B. Instagram Plugin

The functions of the Instagram service (Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA) integrated on our website are identified by the Instagram logo, for example in the form of an “Instagram camera”. An overview of the Instagram plugins and their visual representation can be found at: http://blog.instagram.com/post/36222022872/introducing-instagram-badges.

To avoid the unauthorized and unintended collection and transmission of personal data to Instagram, we implement a so-called two-click solution on our website. Activating the social plugin requires a deliberate action by the user in the form of a click on the button. Only through this action is the process of collecting personal information and forwarding it to Instagram initiated. We point out that, as the operator of the website, we have no knowledge of the content of the transmitted data or its use by Instagram.

Information on Instagram’s data collection, processing and use, as well as your rights and privacy settings, can be found in the privacy policy at: https://instagram.com/about/legal/privacy/.

C. YouTube Plugin

To embed and play video content, our website uses plugins of the video service YouTube. This is provided by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (“YouTube”).

To avoid the unauthorized and unintended collection and transmission of personal data to YouTube, we implement a so-called two-click solution on our website. Activating the social plugin requires a deliberate action by the user in the form of a click on the button. Only through this action is the process of collecting personal information and forwarding it to YouTube initiated. We point out that, as the operator of the website, we have no knowledge of the content of the transmitted data or its use by YouTube.

Detailed information on data protection and the processing of your data by YouTube, as well as your rights and settings options, can be found in YouTube’s privacy policy at: https://www.google.de/intl/de/policies/privacy.

§ 4 Contact Form

If you contact us by email or contact form, the data you provide, including your contact details, will be stored in order to process your request and to be available for any follow-up questions. This data will not be passed on to third parties without your express consent.

The processing of the data submitted via the contact form is based exclusively on your consent granted in accordance with Art. 6 (1) (a) GDPR. This consent can be revoked at any time without giving reasons. An informal message by email to us is sufficient for the revocation. The lawfulness of the data processing carried out before the revocation remains unaffected by the revocation.

The data submitted via the contact form will remain with us until you request its deletion, revoke your consent to its storage, or the purpose for storing the data no longer applies. Mandatory statutory retention periods remain unaffected.

§ 5 Use and Disclosure of Data

We assure you that personal data you provide to us, e.g. by email (such as your name, address or email address), will not be sold to third parties or otherwise used commercially. Your data is processed exclusively for the purpose of corresponding with you and fulfilling the purpose for which you provided us with the data. As part of payment processing, your payment data will be forwarded to the commissioned credit institution.

The data automatically collected during your visit to our website is used exclusively for the purposes mentioned above. The data is not used for any other purpose.

The protection of your personal data is important to us. We therefore generally do not pass your data on to third parties unless there is a legal obligation to do so or you have given us your express consent.

§ 6 Encryption (SSL/TLS)

Our website uses SSL or TLS encryption to ensure the security and protection of the transmission of confidential content. This applies in particular to requests that you, as a visitor, send to us as the operator of the website. An encrypted connection can be recognized by the “https://” in the address bar of your browser and the lock icon in your browser bar.

The activation of SSL or TLS encryption means that the data you send to us cannot be read by unauthorized third parties.

§ 7 Storage Period

Your personal data that you transmit to us via our website is stored only for as long as is necessary to achieve the respective purpose of the data processing. In accordance with commercial and tax law retention obligations, however, certain data may be stored for up to 10 years.

§ 8 Your Data Protection Rights

As a person affected by data processing, you have the following rights vis-à-vis the controller with regard to your personal data, in accordance with the legal provisions:

A. Right of Withdrawal

Many data processing operations are only possible with your express consent. If the processing of your data is based on your consent, you have the right to revoke this consent at any time with effect for the future, in accordance with Art. 7 (3) GDPR. The lawfulness of the data processing carried out on the basis of your consent up until the revocation remains unaffected. The storage of data for billing and accounting purposes is not affected by a revocation.

B. Right of Access

In accordance with Art. 15 GDPR, you have the right to request confirmation from us as to whether we process your personal data. If this is the case, you are entitled to information about this data, including the processing purposes, the categories of data processed, the recipients or categories of recipients to whom the data has been or will be disclosed, the planned storage period or the criteria for determining it, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of the data insofar as it was not collected from you, the existence of automated decision-making including profiling and, where applicable, meaningful information about the logic involved as well as the scope and intended effects of such processing for you, as well as your right to be informed about the guarantees pursuant to Art. 46 GDPR when your data is transferred to third countries.

C. Right to Rectification

You have the right, at any time in accordance with Art. 16 GDPR, to request the correction of incorrect personal data concerning you and/or the completion of your incomplete data.

D. Right to Erasure

You have the right, in accordance with Art. 17 GDPR, to request the erasure of your personal data if one of the following reasons applies:

• a. Your personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
• b. You revoke your consent on which the processing was based pursuant to Art. 6 (1) (a) or Art. 9 (2) (a) GDPR, and there is no other legal basis for the processing.
• c. You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.
• d. The personal data has been processed unlawfully.
• e. We are obliged to erase the personal data due to a legal obligation under Union law or the law of the Member State to which we are subject.
• f. The personal data was collected in relation to the offering of information society services pursuant to Art. 8 (1) GDPR.

This right may be restricted under the following circumstances, where processing is indispensable:

• a. to comply with a legal obligation that requires processing under the law of the Union or the Member State to which we are subject, or to perform a task carried out in the public interest or in the exercise of official authority;
• b. to fulfill a legal obligation that requires processing under the law of the Union or the Member State to which we are subject, or to perform a task carried out in the public interest or in the exercise of official authority vested in us;
• c. for reasons of public interest in the area of public health pursuant to Art. 9 (2) (h) and (i) as well as Art. 9 (3) GDPR;
• d. for archiving purposes in the public interest, scientific or historical research purposes, or for statistical purposes pursuant to Art. 89 (1) GDPR, insofar as safeguarding the rights of the data subject would render impossible or seriously impair the objectives of such processing; or
• e. for the establishment, exercise or defense of legal claims.

If we have made your personal data public and are obliged to erase it in accordance with the above provisions, we will take appropriate measures, including technical ones, taking into account the available technology and implementation costs, to inform the controllers processing this data that you, as the data subject, have requested the erasure of all links to your personal data or of copies or replications of this data.

E. Right to Restriction of Processing

In accordance with Art. 18 GDPR, you have the right to request the restriction of the processing (blocking) of your personal data. To exercise this right, you can contact us at any time. You will find the contact details in the legal notice (imprint). Restriction of processing may be requested in the following cases:

• a. If you dispute the accuracy of your personal data stored with us, we generally need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
• b. If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of erasure.
• c. If we no longer need your personal data but you need it to exercise, defend or establish legal claims, you have the right to request the restriction of the processing of your personal data instead of its erasure.
• d. If you have filed an objection pursuant to Art. 21 (1) GDPR, a balancing of your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

After a restriction of the processing of your personal data, this data may generally only be processed with your consent. Exceptions apply to certain legally defined cases, such as for the establishment of legal claims or the protection of public interests.

F. Right to Notification

Should you exercise your right to rectification, erasure or restriction of the processing of your personal data, we are obliged under Art. 19 GDPR to inform all recipients to whom the data was disclosed. This does not apply only if the notification proves impossible or involves a disproportionate effort. At your request, we will inform you of the recipients of your data.

G. Protection Against Automated Decisions (Profiling)

In accordance with Art. 22 GDPR, you have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you.

This does not apply if the decision

• a. is necessary for the conclusion or performance of a contract between you and us,
• b. is authorized by Union or Member State law to which the controller is subject, and these provisions contain appropriate measures to safeguard your rights, freedoms and legitimate interests, or
• c. is carried out with your express consent.

However, decisions in the cases mentioned under (a) to (c) may not be based on special categories of personal data within the meaning of Art. 9 (1) GDPR, unless Art. 9 (2) (a) or (g) applies and appropriate measures have been taken to protect the rights and freedoms as well as your legitimate interests.

In the cases mentioned under (a) and (c), we take appropriate measures to protect your rights and freedoms as well as your legitimate interests. This includes at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision.

H. Right to Data Portability

In the case of processing of your personal data based on your consent pursuant to Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR, or on a contract pursuant to Art. 6 (1) (b) GDPR, and carried out by automated means, you have the right under Art. 20 GDPR to receive the data you have provided to us in a structured, commonly used and machine-readable format, and to transmit this data to another controller or to request that we transmit it to another controller, insofar as this is technically feasible.

I. Right to Object

If we process your personal data on the basis of a balancing of interests pursuant to Art. 6 (1) (f) GDPR, you have the right, on grounds relating to your particular situation, to object at any time to this processing; this also applies to profiling based on it. The respective legal basis for the processing can be found in this privacy policy. In the event of an objection, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing serves the establishment, exercise or defense of legal claims (objection pursuant to Art. 21 (1) GDPR).

If your personal data is processed for direct marketing purposes, you have the right to object at any time to this processing; this also applies to profiling insofar as it is associated with such direct marketing. In the event of an objection, your personal data will no longer be used for direct marketing purposes (objection pursuant to Art. 21 (2) GDPR).

In connection with the use of information society services, notwithstanding Directive 2002/58/EC, you have the option of exercising your right to object by automated means using technical specifications.

J. Right to Lodge a Complaint with the Competent Supervisory Authority pursuant to Art. 77 GDPR

In the event of violations of the provisions of the GDPR, data subjects have the right to lodge a complaint with a competent supervisory authority. The complaint may be lodged in particular in the Member State in which the data subject has their habitual residence or place of work, or in which the alleged violation took place. The right to complain under this provision exists without prejudice to any other administrative or judicial remedy.

Our competent supervisory authority is:

§ 9 Validity and Amendment of this Privacy Policy

This privacy policy takes effect on 19 July 2026. We reserve the right to amend this policy as needed and in compliance with the applicable data protection laws. This may be necessary, for example, to meet new legal requirements or to take into account changes to our website or new services offered through our website. The respective current version of the privacy policy available at the time of your visit to our website is binding.

In the event of changes to this privacy policy, we will publish them on this page in order to comprehensively inform you about which personal data we collect, how we process it and under what conditions we may pass it on.